Complaints Policy

Introduction

 

 

Aims and objectives

 

The complaints process

 

 

  • The Principal aims to resolve complaints brought to her attention within two weeks.

 

Timings

From the time of the first formal complaint the school will respond within 28 days. 
 
 

Reports to ISI and OFSTED

The School will provide ISI and OFSTED with a written record of all complaints made within a specified period and a statement of action taken as a result of each complaint.

 

Monitoring and review

 
 

Contact Details for ISI and OFSTED

 

ISI

 
Address:
 
Complaints
Independent Schools Inspectorate
CAP House
9 - 12 Long Lane
London
EC1A 9HA
 
Email: info@isi.net
Telephone:  020 7600 0100
 
 
 

OFSTED

 
Address:
 
The National Complaints Team
Ofsted National Business Unit
Piccadilly Gate
Store Street
Manchester
M1 2WD
 
Email: enquiries@ofsted.gov.uk.
Telephone: 0300 123 4666
 
 
This policy is reviewed according to our three year rolling development plan. The intention is to develop the complaints process further to address the continually changing and developing needs of the school.
 
Date: 4.5.11